CSR Report 2020

Collaboration is one of our core company values. And it’s why teamwork, empathy, and connection will be key to reaching our next strategic milestones and defining the future of customer engagement. Download our CSR Report and discover how our sustainability journey impacts the world!

CSR strategy

“We recognise that our first CSR report is just a starting point, with opportunities for improvement. But in launching this at the beginning of our official CSR journey, it’s our intention to bring transparency to our social, environmental, and governance initiatives, as well as our efforts to make meaningful connections – with more people, more communities, around the world.”

Silvio Kutić, CEO at Infobip


Infobip by numbers

Our team of more than 3,500 people, based across six continents, is the most valuable thing we have as a company. What unites us is our appetite to learn and grow together, to create the best possible outcomes for our clients, their customers, and each other. The 2021 ESG Report highlights how we have made this possible.

Employer Awards

Infobip was recognized by Great Place to Work Awards in a year that posed new challenges for employers and employees alike. The company is proud to be recognized as:

Connecting With Our People

Our team of more than 3,500 engaged Bippers across six continents is the most valuable thing we have as a company.

We know that our achievements and capabilities are the sums of our individual differences, life experiences, knowledge, self-expression and capabilities.

Therefore we embrace and celebrate our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and cognitive capabilities, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Connecting with our communities

Giving back is rooted in our mission and core values. It’s woven into the fabric of our working lives.

Which is why we remain committed to producing positive social and environmental impact in the communities where we live and work.

Our community investments are directed towards charitable projects in science, technology, engineering, arts and mathematics (STEAM), health, and humanitarian work.

Connecting With Our Environment

We have adapted everyday business by pursuing sustainability initiatives such as waste reduction, energy and water conservation, recycling, and environmentally friendly travel.

Our goal is to see business conducted in an ecologically and socially responsible manner, ensuring that company success and development do not exploit local or international natural resources. We enhanced our commitment to the environment, measuring our carbon footprint for the first time in 2021. The business categorized its carbon emissions in line with global standards and will now assess its output to ensure it meets its carbon reduction target

Minimal heat waste

Campus buildings are well insulated to minimize heat waste and keep things warm in winter, and cool in summer.

Environmentally-friendly travel policies

We actively promote responsible and sustainable principles across our travel policies. Even before the pandemic, virtual meetings were standard practice.

Energy management

This is currently handled on an office-by-office basis, but across the board, we regularly assess our energy consumption and optimize for efficiencies.

Automated, energy-efficient lighting

We use automated lighting systems, based on timers and motion sensors, and energy-efficient LED bulbs throughout the buildings

Reduce, reuse, recycle

We banned single-use kitchenware and included extensive recycling facilities.

Water efficiency

Our taps have been engineered to reduce water waste by up to 50%.

Drinking water

Water is heated exclusively by solar power, and our green outdoor spaces are served by a rainwater irrigation system.

Minimal food waste

Canteen meals must be ordered a day in advance to optimize planning and minimize food waste. We use local food suppliers to help minimize the environmental footprint of our food and to help support the local economy.

Ethical and transparent governance

Transparency, integrity, and respect underpin our strong governance in all business operations. This immutable approach gains and maintains the trust of our stakeholders, and that is why we choose to accept only the highest possible standards of ethical business conduct.

We conducted our first materiality assessment in 2021, examining the economic, environmental, and social issues that matter most to its business and stakeholders. Following the assessment, we mapped our priority issues onto the UN Sustainable Development Goals (SGDs) to help ensure the firm contributes toward the UN’s goals.

Our Products

Want to learn more?

Read the full CSR 2020 report.