About infobip.org

Infobip.org is the environmental, social and governance (ESG) arm of Infobip.

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Infobip Foundation

ESG Report 2021

Collaboration is one of our core company values. And it’s why teamwork, empathy, and connection will be key to reaching our next strategic milestones and defining the future of customer engagement. Download our ESG Report and discover how our sustainability journey impacts the world!

“As our sustainability journey accelerates, we are devising an ESG strategy set to launch in 2022. Our ESG report shares how our people, products and vision help build a better, more connected world. From our response to the pandemic or perspectives on how we should integrate environmental, social, and governance principles to leverage our expertise for the advancement of society, we remain committed to our approach to ESG.”

Silvio Kutić CEO Infobip

2021 at a Glance

Infobip by numbers

Our team of more than 3,500 people, based across six continents, is the most valuable thing we have as a company. What unites us is our appetite to learn and grow together, to create the best possible outcomes for our clients, their customers, and each other. The 2021 ESG Report highlights how we have made this possible.

Employer Awards

Connecting With Our People

Our team of more than 3,500 engaged Bippers across six continents is the most valuable thing we have as a company. We know that our achievements and capabilities are the sums of our individual differences, life experiences, knowledge, self-expression and capabilities. Therefore we embrace and celebrate our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and cognitive capabilities, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Connecting With Our Communities

At Infobip, giving back is deeply rooted in our mission and core values. We’re committed to making a positive impact in the communities where we live and operate. Everything we do at Infobip centers around making meaningful connections. We connect people, businesses and internet connected “things” on a truly global scale. We are ambitious when it comes to growth, but one of the priorities we can never forget is the wellbeing of the communities we live and operate in. We believe corporate social responsibility is very important and are making it our top priority. We will achieve this by working transparently, with integrity and respect.

Connecting With Our Environment

We have adapted everyday business by pursuing sustainability initiatives such as waste reduction, energy and water conservation, recycling, and environmentally friendly travel. Our goal is to see business conducted in an ecologically and socially responsible manner, ensuring that company success and development do not exploit local or international natural resources. We enhanced our commitment to the environment, measuring our carbon footprint for the first time in 2021. The business categorized its carbon emissions in line with global standards and will now assess its output to ensure it meets its carbon reduction target

Our environmental commitment

  • Minimal heat waste

    Campus buildings are well insulated to minimize heat waste and keep things warm in winter, and cool in summer.

  • Environmentally-friendly travel policies

    We actively promote responsible and sustainable principles across our travel policies. Even before the pandemic, virtual meetings were standard practice.

  • Energy management

    This is currently handled on an office-by-office basis, but across the board, we regularly assess our energy consumption and optimize for efficiencies.

  • Automated, energy-efficient lighting

    We use automated lighting systems, based on timers and motion sensors, and energy-efficient LED bulbs throughout the buildings.

  • Reduce, reuse, recycle

    We banned single-use kitchenware and included extensive recycling facilities.

  • Water efficiency

    Our taps have been engineered to reduce water waste by up to 50%.

  • Drinking water

    Water is heated exclusively by solar power, and our green outdoor spaces are served by a rainwater irrigation system.

  • Minimal food waste

    Canteen meals must be ordered a day in advance to optimize planning and minimize food waste. We use local food suppliers to help minimize the environmental footprint of our food and to help support the local economy.

Ethical And Transparent Governance

Transparency, integrity, and respect underpin our strong governance in all business operations. This immutable approach gains and maintains the trust of our stakeholders, and that is why we choose to accept only the highest possible standards of ethical business conduct. We conducted our first materiality assessment in 2021, examining the economic, environmental, and social issues that matter most to its business and stakeholders. Following the assessment, we mapped our priority issues onto the UN Sustainable Development Goals (SGDs) to help ensure the firm contributes toward the UN’s goals.

Connecting With Our Customers

We power more than 10,000 organizations to deliver business impact by making valuable connections with their audiences. Our clients and partners include:
  • Enterprises
  • Mobile operators
  • Retail & eCommerce
  • Financial institutions
  • Media and social networks
  • Tech companies
  • On-demand businesses
  • Transportation and logistics
  • Government organizations
  • Charities
  • Nissan
    lead generation growth by 138% after introduction of a verified WhatsApp channel
  • Deutsche Telekom
    two-fold increase in campaign
    performance with RCS Business Messaging
  • Bolt
    optimization of driver registration and secured a 40% rise in conversion rate
  • Mediclinic
    Boosting healthcare digital transformation with Microsoft and Infobip
    Unified communications to cut donor churn
  • ETF Airways
    Improved operational efficiency and flight safety with Infobip Things
  • Ubongo
    Edutaining kids with WhatsApp Business Platform
  • Milaap
    Engaging donor community for a crowdfunding platform
  • Our Products

    Our products and solutions help organizations communicate with their audiences across any channel, any device – anytime and anywhere in the world.

    As a global leader our technology stack is designed to reduce the points of friction and empower companies to forge stronger relationships with their customers. With over fifteen years of industry experience, Infobip technology – developed in-house – has the capacity to reach seven billion mobile devices and ‘things’, directly connected to over 700+ operator networks in more than 190 countries.

    Therefore, thousands of organizations choose Infobip to help them with their digital transformation, their omnichannel communications strategy, their secure communications, or just simply their customer engagement.

    • Conversations
    • Moments
    • Answers
    • People

2021 Awards And Recognitions