CSR Report 2020

In 2021, we published our first Corporate Social Responsibility Report. A big milestone for Infobip, this report highlights the environmental, social and governance initiatives we started in 2020.

“We recognize that our first CSR report is just a starting point, with opportunities for improvement. But in launching this at the beginning of our official CSR journey, it’s our intention to bring transparency to our social, environmental, and governance initiatives, as well as our efforts to make meaningful connections – with more people, more communities, around the world.”

Silvio Kutić CEO Infobip

2020 AT A GLANCE

Infobip by numbers

In 2021 we published our first-ever Corporate Social Responsibility Report. A big milestone for Infobip, this reports highlights all the environmental, social and governance initiatives we undertook in 2020.

Employer Awards

Infobip was recognized by Great Place to Work Awards in a year that posed new challenges for employers and employees alike. The company is proud to be recognized as:

The accelerated shift to digital experiences will outlive the pandemic, and with it a renewed focus on forming meaningful connections.

The company’s future will continue to revolve around making smarter connections between people, things, and businesses.

Our people

Infobip employees – or “Bippers” – enjoy a company culture that’s centered on collaboration, lifelong learning, adding value, community, and creativity.

What unites us is our appetite to learn and grow together, to create the best possible outcomes for our clients, their customers, and each other.

Communities

Giving back is rooted in our mission and core values. It’s woven into the fabric of our working lives.

Which is why we remain committed to producing positive social and environmental impact in the communities where we live and work.

Our community investments are directed towards charitable projects in science, technology, engineering, arts and mathematics (STEAM), health, and humanitarian work.

Environment

Solving our customers problems shouldn’t cost the Earth. We choose to conduct our business in an environmentally and socially responsible manner, making sure that our success and development do not exploit the planet’s natural resources.

We’re committed to minimizing our environmental footprint by adapting our everyday business; pursuing sustainability initiatives such as waste, reduction, energy and water conservation, and recycling.

CONNECTING WITH OUR ENVIRONMENT

Minimal heat waste

Campus buildings are well insulated to minimize heat waste and keep things warm in winter, and cool in summer.
Energy management

Energy management is currently handled on an office-by-office basis, but across the board we regularly assess our energy consumption and optimize for efficiencies.
Environmentally-friendly travel policies

We actively promote responsible and sustainable principles across our travel policies. Even before the pandemic, virtual meetings were standard practice.
Automated, energy-efficient lighting

We use automated lighting systems, based on timers and motion sensors, and energy-efficient LED bulbs throughout the buildings.
Minimal food waste

Canteen meals must be ordered a day in advance to optimize planning and minimize food waste. We use local food suppliers to help minimize the environmental footprint of our food and to help support the local economy.
Water efficiency

Our taps have been engineered to reduce water waste by up to 50%. Drinking water is heated exclusively by solar power, and our green outdoor spaces are served by a rainwater irrigation system.
Reduce, reuse, recycle

We banned single-use kitchenware and included extensive recycling facilities.

Governance

Our approach to strong governance is rooted in transparency, integrity, and respect. These principles guide our business operations and are how we gain and maintain the trust of our stakeholders, which is why we accept only the highest possible standards of ethical business conduct.

Customers

We power organizations to deliver business impact by making valuable connections with their audiences. Our clients and partners include:

Enterprises
Mobile operators
Finance and insurance firms
High–tech
Non–profit organizations and charities

Nissan

Car manufacturer Nissan generated 2,400 sales leads using out Whatsapp Business solution.
Raiffeisenbank

Raiffeisenbank (Russia) made its customer support 10 times more coest effective using our cloud contact center solution.
BankBazaar

Indian financial services company BankBazaar raised CTR 10% using our RSC business messaging solution.